The chairman of TurboTax responded to my outcry with an apology, but that was too late. I have no sympathy and accept no apology from a corporation who knew what they were doing, and did so with forethought and malice.
They showed no sincerity and offered no recompense. A tax form and tax refund should never cost over $140 when I've done nothing more than use their service and had previously agreed to pay them around $80. The terms of our agreement were broken by their lack of integrity.
In a person I can forgive an indiscretion, however a corporation that shows no conscience I cannot and will not forgive.
I now use a competitor and will stay there, unless they break my trust in like manner.
Okay, with that said, I present a further sign of their lack of corporate integrity; an email footer to an unsolicited email that has no method of unsubscription. This matches the definition of SPAM completely. In the footer, they lie about the intent of the law. Here it is for your consideration:
Intuit respects the personal nature of e-mail. This message is legally required under the Gramm, Leach, Bliley Act (GLB). Please note that if you have chosen not to receive marketing messages from Intuit, that choice applies only to promotional materials. You will continue to receive notifications that are legally required or could affect your service or software.
This e-mail was sent to the following address: firstname.lastname@example.org
To update your e-mail address, go to: www.TurboTax.com, choose "Sign-in." Then sign in and choose "View/Edit My Account." Enter your username and password and update your e-mail address.
© 2011 Intuit Inc. All rights reserved. Intuit, the Intuit logo and TurboTax, among others, are registered trademarks and/or registered service marks of Intuit Inc. in the United States and other countries. Other parties' trademarks or service marks are the property of their respective owners.
Intuit Inc., Customer Communications, 2800 E. Commerce Center Place, Tucson, AZ 85706.
I offer no apology for this post and hope it is shared far and wide.
Note: see my previous post where I included a note about TurboTax on one of my older blogs: http://klpmusings.blogspot.com/2010/04/congress-matheson-shows-his-true-colors.html